Decay Fixer
Content decay scans, Search Console workflow, AI refresh briefs, and safe draft support.
Open documentationSupport and license command center
One support desk for every Neon plugin.
Find product docs, check license status, open support requests, and get billing help from one central place.
Products
Choose the plugin you need help with.
License support
Check license status before opening a ticket.
Use this when a customer needs help with activation, plan limits, billing state, renewal status, or an allowed site URL.
Support intake
Get help without the back-and-forth.
Send the product, site URL, license key, plugin version, and issue details in one place so support can start with the right context.
Policies
Clear support rules make the product feel safer to buy.
Refunds
Initial purchases include a 14-day money-back guarantee. Renewals and partial terms are not refundable except for billing errors or unresolved technical failures.
License limits
Each paid plan includes a defined number of active sites. Customers can deactivate old sites before activating new ones.
Support scope
Support covers setup, connection issues, license/account questions, confirmed bugs, and product workflow guidance.